1. Distribution scope

We are committed to providing convenient delivery services to our customers in the United States. The distribution area covers the entire United States, but does not include Alaska, Hawaii, Puerto Rico and other remote areas and various overseas territories.

2. cooperative logistics

To ensure efficient and reliable transportation services, we partner with leading global logistics companies, including the United States Postal Service (USPS), DHL and FedEx. These three logistics giants rely on extensive logistics networks and rich industry experience to protect your iron bed transportation.

3. Time of transportation

Under normal circumstances, your order will be delivered within 3 to 5 business days. The timeliness is calculated from the time the package leaves our shipping center and is successfully delivered to a logistics partner until the package is successfully delivered to your designated shipping address. However, the following factors may affect actual delivery times:

Order processing time: After placing the order, we need time to process the order, conduct product quality inspection and arrange packaging. The general order processing time is 1 working day.

Logistics peak period: such as Thanksgiving, Christmas, New Year and other major holidays, logistics distribution volume increases significantly, which may lead to 1-2 working days of extended transportation time.

Force majeure factors: bad weather (such as snowstorms, hurricanes, etc.), natural disasters, traffic accidents or other unforeseeable and unavoidable circumstances may cause transportation delays, the specific delay time depends on the actual situation.

4. Freight description

Freight standard: Freight is calculated based on the order weight, volume and distance from the destination to the shipping center. You can enter the delivery address in the shopping cart page, the system will automatically calculate and display shipping details for you.

Free shipping Policy: For orders up to [X] USD, we offer free shipping in the United States (except for remote areas). This offer is only applicable to standard size iron bed, if you purchase an oversize or overweight iron bed, additional shipping charges may apply.

5. Package tracking

Tracking method: After the order is shipped, you will receive SMS and email notification with tracking number and tracking link. You can enter the logistics number through the official website of the logistics partner to query the transportation status of the package in real time; You can also click on the tracking link we send directly to see the detailed location and estimated delivery time of the package in the redirection page.

Logistics information update delay: Occasionally there will be logistics information update is not timely situation, if you query the logistics status is not updated for a long time, you can contact our customer service team, we will assist you to communicate with the logistics provider, verify the actual transportation of the package.

6. Handling of special cases

Address error or change: If you find that the delivery address is wrong or you need to change the address after the order is submitted, please contact our customer service as soon as possible. We can change the address for you free of charge before the package is shipped; If the package has been shipped, we will do our best to help you contact the logistics provider to change the address, but the logistics provider may charge a change of address fee, which will be borne by you.

Refuse package: If you refuse package for no reason, you will be responsible for the return freight. If the product is rejected due to quality problems, we will arrange a free return, and re-ship or refund for you.

7. Precautions

Receiving inspection: When receiving the package, please be sure to check whether the package is in good condition, whether the iron bed and accessories are complete and whether there is damage. If you find a problem, please communicate with the logistics staff on the spot, and contact our customer service in time, so that we can help deal with it.

Definition of remote areas: For some areas that are close to remote areas or where logistics distribution is difficult, logistics providers may charge additional remote area surcharges. In such cases, we will communicate with you in advance and confirm the details of the fee, and you can choose to accept and pay the fee or cancel the order.